This 34-page manual explores the various dynamics of conflict, including its sources and how it often escalates in predictable patterns. Readers will learn skills for responding confidently and effectively to conflict.

Some of the topics found inside this manual:

• How Conflict Escalates
• The Intention Check Tool
• Conflict Resolution Style Preferences
• Trigger Phrases to Avoid
• Strategies for Staying Calm in Conflict
• The Four-Part Conflict Resolution Process